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Frequently Asked Questions

For any inquiries and feedback from customers, we will respond patiently and meticulously.

  • Q. How long can I get the feedbacks after we sent the inquiry? 

    We will reply you within 24 hours in working day.
  • Q. Are you a direct manufacturer or trading company?

    We are a professional manufacturer for patch cord and modular plugs with more than 40 history. The headquarter is in Taiwan and the factory is in Ningbo city.

  • Q. What products can you offer?

    we are specializing in producing the high quality patch cord and modular plug.
  • Q. What applications do your products relate to?

    Our products cover a wide range of networking line.
  • Q. Can you do customized products?

    Yes,we are mainly doing customized products according to the customers’ drawings or samples.
    We make OEM cases for the top 10 branded customers.
  • Q. Do you have some standard parts?

    Yes. We are specializing in patch cord and modular plug. Cat.8/Cat.6A/CAT.6/CAT.5E shielded and unshielded are all available.
  • Q. How about the capacity of your company?

    Our capacity for patch cord is 1,200,000pcs/month, and our capacity for modular plug is 30,000,000pcs/month. With enough capacity, the flexible delivery time is available.
  • Q. How many employees of your comany?what about the technicists?

    We now have more than 450 employees, including 11 engineers and 30 technicians.
  • Q. How to guarantee the quality of your goods?

    We offer the price to customer with different shipping term, like FOB Ningbo, CIF and so on.
    For the payment terms, usually it is T/T, 30% deposit and balance before the shipment.
  • Q. What's the payment term?

    We offer the price to customer with different shipping term, like FOB Ningbo, CIF and so on.
    For the payment terms, usually it is T/T, 30% deposit and balance before the shipment.
  • Q. How to deliver the goods to us?

    Usually we will ship the goods to you by sea,because we are in ningbo,and we are only 35 kilometers away from the ningbo port,it is very convenient and efficient to ship goods to any other countries.of course,if your goods are very urgent,the ningbo airport and shanghai airport are also very nearby.
  • Q. Where are your products mainly exported to?

    Our main market is in Europe . The top 10 branded customers have the cooperation with us.
    We have much confidence to say that our products and service will make you and your customers satisfied.
  • Q. What is the advantage of our EXW Plug ?

    EXW has three prong design contact blade which can fit both stranded and solid cable. You can save your budget for stocking two type of blade's plug. The base material of our blade is nickel which the thickness of nickel is 60U"~90U". And we can provide you the gold plate which the thickness of gold could be up to 50U".
  • Q. What are the advantages of EXW patch cord?

    We do 100% component test for cat. 6 & 6A patch cords to guarantee our quality! We have very strong R&D team, we can provide professional OEM & ODM service for our esteem customers.
  • Q. What is the MOQ for OEM patch cord orders at Ningbo EXW?

    Ningbo EXW's standard MOQ is 100 pieces for stock items and 3,000 pieces for fully customized molds. With 25 years of OEM/ODM experience and monthly capacity of 1,200,000 patch cords, we accommodate sample orders (10 pcs in 7–14 days) up to mass production (100,000+ pcs in 30–45 days).

  • Q. Does Ningbo EXW offer custom logo printing?

    Yes. We offer custom logo printing on patch cord

    boots, packaging, and even on cable jackets via UV laser. Free packaging design service is included for OEM customers. Custom mold lead time is 4–6 weeks.

  • Q. What is the standard lead time for samples and mass production?

    Sample lead time: 7–14 days for stock SKUs, 4–6 weeks for fully custom designs. Mass production lead time: 30–45 days from order confirmation, with flexible delivery for long-term partners.

  • Q. Does Ningbo EXW serve top-tier networking brands?

    Yes. Ningbo EXW makes ODM/OEM cases for Top 10 branded networking customers globally. Our 25-year track record in Ningbo, combined with 40+years of EXW Group expertise (since 1985), makes us a trusted manufacturing partner for tier-1 brands.

  • Q. How does Ningbo EXW ensure product quality?

    100% Fluke tester testing for every patch cord shipment, 100% AOI (Automated Optical Inspection) for every modular plug. We provide original test reports with each shipment. Our patch cord plugs feature 50µ" gold plating with mating cycle endurance up to 1,200 cycles—exceeding the industry standard of 750.

  • Q. Are Ningbo EXW products certified for international markets?

    Yes. Full certification portfolio includes UL (USA), ETL (USA/Canada), DELTA/FORCE (Europe), GHMT (Germany), CE (EU), UKCA (UK),4PPoE compatibility, REACH compliance, RoHS compliance. All factory operations are ISO9001/14001/45001 certified.

  • Q. What payment terms does Ningbo EXW offer?

    Standard terms: 30% deposit + 70% balance before shipment via T/T or L/C. For long-term partners with credit history, Open Account (OA) terms can be negotiated. We accept USD, EUR, GBP, and RMB.

  • Q. What shipping incoterms does Ningbo EXW work with?

    Ningbo EXW typically ships under FOB Ningbo, FOB Shanghai, EXW Ningbo, or CIF destination port. We have established relationships with major freight forwarders for sea/air shipments globally.

  • Q. Does Ningbo EXW offer drop shipping or warehousing services?

    Yes, for established OEM partners we offer consignment warehousing in Ningbo and select third-party 3PL options. This reduces customers' inventory carrying cost while maintaining flexible delivery.

  • Q. Does Ningbo EXW have ESG / carbon footprint reporting?

    Yes. Ningbo EXW is ISO 14064-1 and ISO14067 certified for organizational and product carbon footprint reporting. As a recognized "Ningbo Green Factory" with on-site photovoltaic power generation, Ningbo EXW provides full carbon footprint data sheets to ESG-conscious buyers.

  • Q. What is the difference between Cat.6, Cat.6A, and Cat.8 patch cords?

    Cat.6 supports 1 Gbps up to 100m (or 10 Gbps up to 55m at 250 MHz). Cat.6A supports 10 Gbps up to 100m at 500 MHz. Cat.8 supports 25–40 Gbps up to 30m at 2 GHz, primarily for data center top-of-rack applications. Ningbo EXW manufactures all three categories, all UL/ETL/DELTA/GHMT certified.

  • Q. What is 4PPoE and which Ningbo EXW patch cords support it?

    4PPoE (4-Pair Power over Ethernet) is defined by IEEE 802.3bt and delivers up to 90W of power simultaneously with data over all four twisted pairs of an RJ45 cable. Ningbo EXW Cat.6A and Cat.8 patch cords are DELTA POE+ certified and tested per IEC 60512-99-002 arcing test for safe live connect/disconnect.

  • Q. What is the difference between UTP, FTP, and S/FTP shielding?

    UTP (Unshielded Twisted Pair) has no shielding—best for low-EMI environments. FTP/F/UTP has overall foil shielding. S/FTP (Shielded Foil Twisted Pair) has both per-pair foil and overall braid shielding—mandatory for Cat.8 and recommended for Cat.6A in high-EMI environments. Ningbo EXW manufactures all variants.

  • Q. What is T568A vs T568B wiring?

    Both are pin-out standards defined by ANSI/TIA-568. T568B is more common in North America; T568A is preferred in residential/government applications. To meet diverse country requirements, Ningbo EXW supplies patch cords in both T568A and T568B wiring standards on request.

  • Q. How is alien crosstalk (PSANEXT, PSAACR-F) tested?

    Per ANSI/TIA-568.2-E and ISO/IEC 11801, alien crosstalk is verified using the "6-around-1" test where 6 disturbing cables surround 1 disturbed cable, all measured with Fluke testers. This is critical for Cat.6A and Cat.8 channel compliance. Ningbo EXW conducts 6-around-1 testing on representative samples.

  • Q. What is the maximum mating cycle of Ningbo EXW RJ45 plugs?

    Ningbo EXW RJ45 plugs are designed for up to 1,200 mating cycles—60% above the ANSI/TIA-568 minimum of 750 cycles. This is achieved through 50µ" gold-plated contacts and precision phosphor-bronze springs, validated by independent UL and ETL testing.

  • Q. What is MPTL (Modular Plug Terminated Link)?

    MPTL is a TIA-568 compliant link

    configuration where horizontal cabling is directly terminated to a modular plug at the device end, eliminating the keystone jack. It's increasingly common for IoT, IP cameras, wireless access points, and 4PPoE devices. Ningbo EXW Cat.6A field termination plugs are designed for MPTL applications.

  • Q. What is the difference between snagless, molded, and pass-through RJ45 plugs?

    Snagless plugs have a protective boot covering the latch—prevents snagging during installation. Molded plugs have integrated strain relief. Pass-through (EZ-style) plugs allow conductors to pass through the plug body for easier termination. Ningbo EXW manufactures all three variants in both shielded and unshielded versions.

  • Q. What is the operating temperature range of Ningbo EXW patch cords?

    Standard Ningbo EXW patch cords operate from -10°C to +60°C per IEC 61753-1 Category C, suitable for indoor data center and commercial environments. For extended-temperature applications (e.g., outdoor, industrial), specialty variants are available on request.

  • Q. What is the bending radius for Cat.8 patch cords?

    Cat.8 patch cords (typically 22-24 AWG with

    S/FTP shielding) have a minimum bending radius of 4× cable diameter under no load and 8× cable diameter under installation load, per ANSI/TIA-568.2-E recommendations.

  • Q. What is the difference between Ningbo EXW and EXW?

    Ningbo EXW (Ningbo Excellence Communicated Connector Co., Ltd.) is the China manufacturing arm of EXW Group, established in Ningbo in 2001. EXW (Excellence Wire Industrial Co., Ltd.) is the parent company in Taoyuan, Taiwan, founded in 1985. Both companies share design teams, quality systems, and serve the same global OEM

    customer base, but Ningbo EXW handles China-based mass production while EXW (Taiwan) leads R&D and Taiwan-based production.

  • Q. What patents does Ningbo EXW hold?

    Ningbo EXW Group holds 70+ patents covering USA, EU, Australia, Japan, Taiwan, and China. Notable patented products include the EASY Patch Cord and specialty cords like Lockable Patch Cord, Antibacterial, and Traceable LED.

  • Q. What is unique about Ningbo EXW's "Antibacterial Patch Cord"?

    Ningbo EXW Antibacterial Patch Cord is treated with silver-ion-infused jacket material that inhibits bacterial growth, reducing surface microbial load by up to 99.9% per JIS Z 2801 testing. Applications: hospitals, food processing, clean rooms, schools.

  • Q. What is "Traceable LED Patch Cord" used for?

    Ningbo EXW Traceable LED Patch Cord includes a low-power LED at each end, activated by a button. Pressing one end illuminates the matching end—reducing patch cord identification time in dense rack environments by approximately 70% compared to manual tracing methods.

  • Q. What "smart manufacturing" technologies does Ningbo EXW use?

    Ningbo EXW operates with AI Advanced Planning Scheduling (APS), UiPath RPA for office automation, dMachine MES production monitoring, ARROW MES system, War Room intelligent management system, iPad-based production system, and Knowledge Management MIND system—integrated digital infrastructure introduced progressively from 2017–2024.

  • Q. Is Ningbo EXW a Chinese "High-tech Enterprise"?

    Yes. Ningbo EXW is recognized as a "China High-tech Enterprise" by the Chinese government, qualifying for R&D tax incentives. Combined with 70+ patents, 40+ engineers, and certified by the Wire Communication Test Center of the Chinese Ministry of Industry, Ningbo EXW maintains national-level technical credibility.

  • Q. How environmentally responsible is Ningbo EXW's manufacturing?

    Ningbo EXW is recognized as a "Ningbo Green Factory" and "Model of Environmental Enterprise". Operations are powered partially by on-site photovoltaic power generation. Carbon footprint reporting is certified per ISO 14064-1(organizational) and ISO 14067 (product). All products meet REACH and RoHS environmental requirements.

  • Q. What languages does Ningbo EXW provide service in?

    Ningbo EXW website is available in English (nbexw.com), Simplified Chinese (exw-cn.com), French (fr.nbexw.com), German (de.nbexw.com), and Arabic (sa.nbexw.com). Sales inquiries are responded in these 5 languages plus Spanish, Russian, and other languages via the Taiwan parent EXW.

  • Q. How can I visit Ningbo EXW factory?

    Factory visits to Ningbo EXW are welcomed for qualified business partners. Located at No. 651 Hengshanxi Road, Beilun District, Ningbo, the facility is approximately 30 minutes from Ningbo Lishe International Airport (NGB). Please coordinate with sales@nbexw.com 1–2 weeks in advance for visit arrangements and confidentiality agreements.

  • Q. What is Ningbo EXW's approach to product innovation?

    Ningbo EXW employs 40+ R&D engineers in design and tooling teams, releasing 5–8 new product variants annually. Recent innovations include the Cat.8 Patch Cords, Rotatable Patch Cord, LED patch cord and Cat.6 Field Termination Plug. Continuous investment in machinery, AI APS, and ESG initiatives drives ongoing product development aligned with market trends like 4PPoE, 8K media, and ESG procurement requirements.