FAQ

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Frequently Asked Questions

For any inquiries and feedback from customers, we will respond patiently and meticulously.

  • Q. How long can I get the feedbacks after we sent the inquiry? 

    We will reply you within 24 hours in working day.
  • Q. Are you a direct manufacturer or trading company?

    We are a professional manufacturer for patch cord and modular plugs with more than 35 history. The headquarter is in Taiwan and the factory is in Ningbo city.
  • Q. What products can you offer?

    we are specializing in producing the high quality patch cord and modular plug.
  • Q. What applications do your products relate to?

    Our products cover a wide range of networking line.
  • Q. Can you do customized products?

    Yes,we are mainly doing customized products according to the customers’ drawings or samples.
    We make OEM cases for the top 10 branded customers.
  • Q. Do you have some standard parts?

    Yes. We are specializing in patch cord and modular plug. Cat.8/Cat.6A/CAT.6/CAT.5E shielded and unshielded are all available.
  • Q. How about the capacity of your company?

    Our capacity for patch cord is 1,200,000pcs/month, and our capacity for modular plug is 30,000,000pcs/month. With enough capacity, the flexible delivery time is available.
  • Q. How many employees of your comany?what about the technicists?

    We now have more than 450 employees, including 11 engineers and 30 technicians.
  • Q. How to guarantee the quality of your goods?

    We offer the price to customer with different shipping term, like FOB Ningbo, CIF and so on.
    For the payment terms, usually it is T/T, 30% deposit and balance before the shipment.
  • Q. What's the payment term?

    We offer the price to customer with different shipping term, like FOB Ningbo, CIF and so on.
    For the payment terms, usually it is T/T, 30% deposit and balance before the shipment.
  • Q. How to deliver the goods to us?

    Usually we will ship the goods to you by sea,because we are in ningbo,and we are only 35 kilometers away from the ningbo port,it is very convenient and efficient to ship goods to any other countries.of course,if your goods are very urgent,the ningbo airport and shanghai airport are also very nearby.
  • Q. Where are your products mainly exported to?

    Our main market is in Europe . The top 10 branded customers have the cooperation with us.
    We have much confidence to say that our products and service will make you and your customers satisfied.
  • Q. What is the advantage of our EXW Plug ?

    EXW has three prong design contact blade which can fit both stranded and solid cable. You can save your budget for stocking two type of blade's plug. The base material of our blade is nickel which the thickness of nickel is 60U"~90U". And we can provide you the gold plate which the thickness of gold could be up to 50U".
  • Q. What are the advantages of EXW patch cord?

    We do 100% component test for cat. 6 & 6A patch cords to guarantee our quality! We have very strong R&D team, we can provide professional OEM & ODM service for our esteem customers.
  • Q. What EXW could provide to you during the Covid-19?

    EXW would like to give our customers a safer solution to make us stay healthy. We can add the antibacterial powder to mix with our raw material, for example, PC for our plug and boot, PVC and LSOH for our outer jacket of patch cord, and while doing molding as well. 
    By adding this process of production, our products could resist Escherichia coli and Staphylococcus aureus that could shorten those bacterial alive on the surface of our products for a long time. We, EXW keep trying to give our customers a high quality and trustable products. 
    EXW takes care of you, us, and all the people in the world. We believe one day; we can overcome this difficult situation.