To: Dear Valued customers

From: Ningbo Excellence Communicated Connector Co., Ltd.

Subject: Customer Satisfaction Survey – 2022

We want to thank you for taking the time to participate in our annual customer satisfaction survey. Your feedback is incredibly important to us, and we truly appreciate your willingness to share your thoughts and experiences with us. Before the customer satisfaction survey questionnaire, please grant us to briefly summarize our improvements and developments in 2022 as below:

  • 1.Intelligent & Digital Management / Improvement
    War Room

    ● Established a War Room including 14 Dashboards of Real-time Information

    ● WIP & Production Status of all Production Lines, Quality Status, Sales Data, New Product & Equipment Progress are Displayed at Our War Room.

    Stamping Workshop

    ● Reduced Mold Change Time from 14.2 min to 6 min, Efficiency Improved 57%

    Injection Workshop

    ● Daily Production of RJ45 Boot Increased 100% from 8,000 pcs/hr per set of mold to 16,000pcs/hr per set of mold.

    Insertion Workshop

    ● Production Efficiency of Short Body Plug Improved 28% from 7,000 pcs/hr to 9,000 pcs/hr.

    ● Production Efficiency of Arched Plug Improved 100% from 24,000 pcs/hr to 48,000 pcs/hr.

    New equipment

    ● Implemented 3 New Equipments. The Daily Capacity of Shielded Pach Cord Improved 66% from 12,000 pcs to 20,000 pcs

  • 2.Innovation & ESG
    Strong R & D

    ● Honored as "Zhejiang High-tech Enterprise Research and Development Center"

    New Patent

    ● 8 New Patents acquired in 2022.

    ● We have total 67 Patents.


    ● Applied ISO14064-1 Greenhouse Gas emissions.

    ● Applied ISO14067 Carbon footprint of modular plug and patch cord.

    Solar Power implementation

    ● Implemented Solar Power Plant on the roof of our company in Mar., 2022.

    ● 274,000 kWh Produced, Saved 109.5 tons of Coal / Reduced 130.04 tons Carbon Emission / Planted 178 Trees.

  • New Products
    (1)This year we have designed the below two types new products. We are more than happy to provide free samples for your evaluation.

    We devote ourselves to improve quality and service continuously. Your satisfaction is our goal!

    Any of your opinions will be highly appreciated! Thanks very much for your support!

    Let’s expect a prosperous 2023!!
Ningbo Excellence Communicated Connector Co., Ltd.

Customer Survey

Thank you very much for participating in this survey. Please read the instruction carefully and answer according to the actual situation, please feel free to fill it out. Thank you for your cooperation!

  • Company Name:

  • Date:

  • Your Name:

  • Position:

Customer Services
  • EXW Sales Representative:
  • 1.Sales Representative `s Attitudes
  • 2.On-time Delivery
  • 3.Packing List Accuracy
  • 4.Invoices Accuracy
  • 5.Logistics Cooperation
Other Suggestions:
Technical Support
  • 6.Sampling Efficiency
  • 7.New Product Development
  • 8.Technical Consultation
Other Suggestions:
III.Product Quality
  • 9.Quality Stability
  • 10.Quality Improvement
  • 11.Customer Compliant Response
Other Suggestions:
Ⅳ.Overall Impression
  • 12.Company Impression
Other Suggestions:

Thanks very much for your support!